Chief Residential Program Officer

About HELP Foundation:

HELP is our passion! For more than 50 years, HELP Foundation has served people with intellectual and developmental disabilities. We provide residential, employment, transportation and day support services for adults and summer enrichment opportunities for children.

What HELP offers our Chief Residential Program Officer:

• A wide offering of healthcare and voluntary benefits offered as soon as the first of the month following 30 days of employment
• Paid Time-Off (PTO) with an additional 10 paid holidays
• 401(k) plan offering with an immediate fully vested matching program after completion of 6 months of service
• Referral bonuses paid after the referred employee completes 90 days of service
• OnDemand Pay options rather than having to wait for pay day
• Competitive salary

Position Summary:  The Chief Residential Program Officer is responsible for providing strategic leadership and direct supervision to the Director of Residential Services and provides programmatic leadership. Works with DODD and other agency management to establish and execute long-range goals, strategies, plans, and policies. 

Essential Responsibilities

• Works in conjunction with the Vice President, other Chiefs and direct reports to initiate and coordinate planning of complex      social services.
• Oversee the allocation and control of residential program resources
• Participates in strategic implementation of major programs and changes
• Partners with the Director of Residential Services to effectively allocate and manage major resources and support services.
• Responsible for the assignment and delegation of tasks and projects for the Director of Residential Services
• Provides professional development for staff and seeks opportunities to increase own knowledge base
• Provides appropriate and effective corrective action when required
• Provides QA monitoring of all residential program sites
• Serves as the Agency point of contact for regulatory reviews and is responsible for ensuring timely completion of POC responses and implementation of plans.
• Develop systems for accurately monitoring and reporting program compliance internally and externally.
• Monitor and report problems and progress of residential programs to the Vice President.
• Acts as an ambassador for the agency and plays a major role in advocacy for people with disabilities by maintaining an active involvement in the DODD communities
• Evaluate and advise on the impact of new program strategies and regulatory actions impacting the program
• Make sure that the strategic plan is effectively carried out in accordance to agency governance
• Provide strategic financial input and leadership on decision making issues affecting the program
• Ensures timely and accurate analysis of budgets, financial reports and industry trends
• Endorse innovation and creativity that increases efficiency and productivity  

Requirements:

• Minimum of a 4-year degree in a relevant field and 7 years of management experience in DD or related field
• An accomplished professional with superior communication, leadership and management skills
• Proficiency in Microsoft Office and is able to learn and use other software and systems
• Has the desire, ability and energy to lead in an agency that is focused on maintaining a reputation of excellence 
• Must have a valid driver’s license with less than 6 pts, maintain current vehicle insurance and successfully pass a background check that includes a BCI and/or a FBI criminal history check
• Must have reliable transportation and be able to travel throughout Cuyahoga, Lake and Summit County and surrounding areas (i.e., meetings, training)

American’s with Disabilities Specifications

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is not exposed to weather conditions.  The noise level in the work environment is usually moderate.